Shipping policy
Shipping Policy
Overview
All orders are fulfilled directly from our atelier in Saxon, Valais, Switzerland.
Each piece is prepared with care and attention to detail, reflecting the craftsmanship that defines the House of Hendrik Vermeulen.
We currently ship exclusively within Switzerland. International delivery options will be introduced at a later stage.
Processing Times
Orders are typically processed within 3–5 business days after payment confirmation.
During peak periods or capsule launches, processing may take slightly longer. You will be notified if additional time is required.
Custom-made or made-to-measure pieces follow their own production timelines as communicated individually at the time of purchase.
Delivery & Carriers
We partner with Swiss Post and selected courier services to ensure reliable, trackable delivery.
Once dispatched, you will receive a confirmation email containing tracking information.
Estimated delivery time after dispatch: 2–4 business days within Switzerland.
Please note that delivery times are estimates and may vary due to weather, public holidays, or regional factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on order weight and destination within Switzerland.
Complimentary standard shipping may occasionally be offered during special promotions or above a defined purchase amount, as announced on the website.
Sustainability Commitment
We encourage mindful ordering to reduce our collective carbon footprint.
Where possible, we consolidate shipments and use recyclable or reusable packaging materials made in Switzerland.
Order Tracking & Delivery Confirmation
When your order leaves our atelier, you will receive an automated email with tracking details.
Please ensure your delivery address and contact details are correct at checkout, as we cannot redirect parcels once shipped.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe, please contact info@hendrikvermeulen.ch within 7 days of delivery (or expected delivery) so that we can investigate with the carrier.
While we cannot accept liability for delays or loss once the parcel has been transferred to the carrier, we will always assist in resolving the matter to the best of our ability.
International Shipping (Future Availability)
At present, our e-boutique serves customers within Switzerland only.
We plan to extend delivery to neighbouring European regions in the near future — please subscribe to our newsletter or follow us on social media for updates.
Contact
For any shipping-related enquiries, please contact:
HENDRIK VERMEULEN
Chemin des Maraîchers 9
1907 Saxon, Valais, Switzerland
+41 (0)79 531 99 97
info@hendrikvermeulen.ch